Insights

Discover how Agentic AI transforms contact centers into strategic hubs, enhancing efficiency, empathy, and scalability.

Working with the right CX partner can unlock the full potential of Amazon Connect and transform your contact center into a customer-service powerhouse.

A cloud contact center helped ORES improve agent efficiency and customer service while meeting strict regulations.

SIXT has enhanced phone-based customer service by adopting a customer experience (CX) cloud solution from Genesys, implemented in partnership with NTT DATA.

Damm and NTT DATA used AI and voice logging to revolutionize sales processes, boost productivity, and improve data.

See how autonomous AI agents and Salesforce Agentforce are reshaping customer experience at scale.

Capitec partnered with NTT DATA to modernize its contact center using Amazon Connect, boosting reliability, self-service, hybrid work, and customer experiences.

NTT DATA helped Vodafone España enhance its B2B marketing ecosystem with Salesforce, driving data unification and campaign performance.