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The retail sector is changing rapidly as the boundaries between the physical and online worlds blur. Shopping journeys are more complex than ever and customers and value chain partners expect to interact anytime, anywhere and on any device.
With the competition just one click away, retailers need to create deeper, more meaningful B2B and B2C relationships that are more data-driven and more valuable, while ensuring the operational side of the business delivers the agility and flexibility needed in today’s turbulent environment.
NTT DATA has more than 24 years of experience in the retail sector working with leading retailers of all types: fashion retailers, grocers, speciality retailers, department stores and e-tailers.
SERVICE LINES
Business & Technology Consulting
With extensive experience in both strategic and technology consulting, NTT DATA consultants specialize in end-to-end engagements that deliver a timely and cost-effective solution to your retail business challenge.
Solution Implementation
As well as implementing our ready-to-run solutions designed specifically for retailers, we help our clients adopt customer-facing as well as back-office applications leveraging technology such as AR/VR, AI, Cloud, IoT or Blockchain among many others.
Outsourcing Services
NTT DATA can provide retailers with additional skillsets and resources to relieve the pressure on internal teams by optimizing costs and help them successfully deliver digital transformation strategies.
SELECTED SOLUTIONS
Asset Based Solutions
Syntphony Payments
It is NTT DATA's SaaS payment management platform. It offers full control and flexibility to create value for the end customer and securely manages all payment methods and channels.
Asset Based Solutions
Syntphony Perfect Store
Syntphony Perfect Store revolutionises product recognition and in-store payments. It enables direct product recognition with augmented reality and AI-powered machine learning. Welcome to the perfect shop and the perfect category.
Asset Based Solutions
Syntphony Pricing Management
Smarter pricing and higher profits. Syntphony Pricing Management addresses the challenges of traditional pricing with intelligent pricing management that ensures consistency across all channels. It allows you to track every pricing process at any time.
Asset Based Solutions
Syntphony Loyalty
It is the centralised SaaS platform in the cloud that integrates all loyalty solutions to achieve business objectives by influencing customer behaviour and surprising them with an innovative, useful and personalised user experience. A solution that also includes collaborative elements, social networking and gamification.
Asset Based Solutions
Syntphony Conversational AI
Syntphony Conversational AI is an enterprise platform for creating and managing virtual agents that uses artificial intelligence with Generative AI to understand and deliver hyper-personalised responses to users.
Unattended shops
Thanks to our solutions, retailers can offer an autonomous shopping experience 24 hours a day. With Scan&Go, customers can scan products and pay for them from their mobile, and with Grab&Go, they can grab products directly from the shelves and leave the shop without going through the checkout, as the payment is processed automatically.
Sales & marketing efficiency
Our advanced analytics models enable you to use customer financial data to strengthen customer loyalty, adopting data-driven marketing techniques and personalising the customer experience in both B2B and B2C.
Bon Preu Group boosts customer loyalty through Data Analytics
Case study Bon Preu Group
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