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Reliable and innovative Genesys Cloud contact center for ORES’s Comnexio

A cloud contact center helped ORES improve agent efficiency and customer service while meeting strict regulations.

Cloud Contact center Customer Service Customer Support
CASE STUDY

SIXT modernizes its customer service platform

SIXT has enhanced phone-based customer service by adopting a customer experience (CX) cloud solution from Genesys, implemented in partnership with NTT DATA.

Cloud Contact center Partnership Customer Service Customer Support
CASE STUDY

Capitec’s contact center takes to the cloud with Amazon Connect for a better customer experience

Capitec partnered with NTT DATA to modernize its contact center using Amazon Connect, boosting reliability, self-service, hybrid work, and customer experiences.

Customer Support Customer Service AWS Alliance
CASE STUDY

Transforming Vodafone España’s B2B marketing ecosystem

NTT DATA helped Vodafone España enhance its B2B marketing ecosystem with Salesforce, driving data unification and campaign performance.

Customer Service Customer Support Salesforce Alliance Telco Telecoms & Media

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