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NTT DATA develops a virtual pavilion to facilitate global access to exhibitions and the work of the United Nations.
Grupo Anaya teamed with NTT DATA to build a Salesforce Data Cloud platform, centralising data and enhancing customer segmentation and personalisation.
SURA improved CX and streamlined reimbursement processes using GenAI and OCR technology, increasing efficiency and customer retention.
As AI transforms customer experiences, traditional Net Promoter Score (NPS) metrics fall short in capturing the nuances of intelligent systems.
Our report explores five technology patterns that will become business realities.
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