Microsoft Business Applications in Digital Technology

Build intelligence at the core of your business

Accelerate excellence in Customer Engagement and Customer Service solutions

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Many organizations are failing to meet high expectations from customers for on-demand transactions and hyper-personalization.

The Microsoft Cloud is a key asset in the delivery of a mature Customer Engagement and Customer Experience strategy. Using an extensible architecture framework to enable services will allow agility as well as short-term and long-term benefits in the delivery of technology projects

We help our customers transform their business by using the Microsoft cloud and our business technical assets to deliver faster and better.

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Customer Engagement

Smart sales

Improve your sales processes and drive sales forces efficiency.

Marketing campaigns

Design and optimize customer journeys and multi-channel campaigns.

Customer care

Provide excellent customer service with omnichannel capabilities.

Customer Data Platform

Get the holistic view of your customers unifying all information.

Talent empowerment

Engage with your employees and optimize their commitment.

Cloud Business Applications

A guide to business transformation

Download the eBook

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Industries

Public Services

DATALAIA: An advanced platform with AI and Big Data capabilities

Banking

Reinventing Financial Services

Insurance

Insurtech Global Outlook 2023

Energy & Utilities

ENERGY TRENDS

Automotive & Manufacturing

The Dawn of the Digital Age for Manufacturing

Telecoms & Media

Creating New Revenues and Transforming Operating Models for Telecoms & Media

Why NTT DATA

Industry-specific process knowledge for more efficiency.
We are not only "at home" in the CRM world, but also in your industry. This allows us to provide you with better targeted advice and implement projects much more efficiently.
Decades of Microsoft expertise for quick success.
NTT DATA has a partnership of over 20 years with Microsoft. This in-depth product knowledge will also make your Microsoft project faster and more successful.
Experienced in the use of innovative CRM technologies.
Based on chatbots, speech recognition, big data and analytics, we implement modern omni-channel solutions as well as cost-efficient call center solutions.