NTT DATA highlights five challenges facing the insurance industry in 2023 | NTT DATA

Tue, 04 July 2023

NTT DATA highlights five challenges facing the insurance industry in 2023

  • The consulting firm has published "The Insurance 2023 Vision" report, a global study that also details the opportunities for growth and innovation that the insurance industry can benefit from.
  • Accelerating IT transformation, exploring new products, addressing environmental and social considerations are some of the challenges that organisations must face according to this study.

NTT DATA, a global leader in digital solutions and IT services, has released the white paper, "The Insurance 2023 Vision", which outlines the needs and challenges of the insurance industry, and aims to help organisations take advantage of the opportunities for growth and innovation that will emerge throughout this year.

As explained in the study, the insurance industry is undergoing significant changes in 2023, driven by several factors and five key challenges, which insurers will need to adapt to in order to thrive in a competitive and uncertain landscape. These five challenges are:

  • Accelerating IT Transformation: Rapid evolution necessitates prioritizing customer experience. Insurers must leverage emerging technologies like AI and automation, integrating APIs to streamline processes and deliver personalized experiences. Embracing innovation and data-driven approaches is vital for meeting evolving customer needs and staying ahead.
  • Orchestrating the Ecosystem: The insurance industry functions as a complex network, where customer-centricity and adaptation are crucial. Incentivizing collaboration among participants, prioritizing engagement and incentives, connects and converts customers. Regulation, digital transformation, startups, academia, and tech giants shape the ecosystem.
  • Exploring New Products: While disruption poses challenges, recent shifts offer growth opportunities and improved customer experiences. Insurers must embrace risks, adapt to changing demands, and test new offerings. Insurtechs showcase agility and innovation, integrating insurance into broader solutions. Emerging technologies, like the metaverse, enhance risk assessment and claims processing.
  • ESG Integration: Environmental, social, and governance factors take center stage. Insurers assess climate risks, promote sustainability, and foster diversity. Transparency and compliance are ensured through robust governance practices. Opportunities arise in net-zero transition, risk transfer, and adaptation services. Addressing talent challenges and aligning with consumer wellness trends is essential.
  • Managing Unexpected Challenges - Digital Risks/Cybersecurity: Cyber threats pose a significant risk that requires adequate coverage. Bridging the gap between potential financial losses and insurance policies necessitates collaboration among insurers, businesses, policymakers, and cybersecurity experts. Optimizing cybersecurity product design, risk evaluation, and vulnerability pricing is vital. "Smart distribution" emerges as insurers adapt and provide "Insurance as a Service" through efficient channels.

Ultimately, the report concludes that the insurance industry is experiencing significant changes and challenges in 2023, driven by global factors such as the health crisis, economic changes and climate risks. Amid these uncertainties, there are opportunities for insurers to thrive by taking key actions. These include accelerating IT transformation, orchestrating the insurance ecosystem, exploring new products, addressing environmental and social considerations, and mitigating digital risks. By adopting these strategies, insurers can leverage data, improve customer experiences, promote sustainability and close the cyber insurance protection gap. These actions are crucial for insurers to adapt and succeed in the changing landscape of 2023.

Download the white paper here