BPS
Delivering connected, frictionless experiences that build customer loyalty and trust.
Contact usOptimize operations, enhance efficiency and boost your business performance with our tailored customer service and interaction management solutions. We keep you at the forefront of industry trends, helping your business navigate and succeed in a dynamic marketplace by applying advanced technology and market-leading expertise. We provide exceptional customer support through ongoing innovation and superior service quality, enabling your team to focus on primary objectives. Partner with us for a progressive strategy for growth and improved customer interaction and service.
We provide seamless, personalized customer experiences that are tailored to your business needs. Combining strategic consulting with advanced technology, we help you to enhance every customer touchpoint. By staying ahead of industry trends and anticipating future challenges, we help our clients achieve growth and operational excellence through forward-thinking solutions.
Our automated QA delivers proven results like a 28% reduction in customer dissatisfaction, a 5% boost in customer experience, and a 30% increase in sales.
We deliver reliable, seamless and effortless customer experiences through comprehensive solutions.
Our exceptional team is spread across 25 countries on six continents.
We leverage the latest technologies, including AI, GenAI, machine learning and automation, to provide efficient and intelligent customer support.
We have leveraged our insights to enhance our self-serve interactive voice response (IVR), driving a 67% increase in containment rates and significantly improving customer satisfaction and experience.
We are committed to continuous improvement, regularly updating our solutions to reflect the latest industry trends and best practices.
Our industry-certified programs ensure a highly secure operating environment.
years in contact centers
global team members
contact center team members
established contact center seats
managed contact center seats
countries and 23 languages supported
Read how companies in various industries achieved their goals by partnering with NTT DATA
BPS
A bilingual contact center managed by NTT DATA enables Red Cross to extend operating hours when needed.
Read the case studyBPS
The Community Health Plan of Washington (CHPW) worked with us to overhaul their processes.
Read the case studyNTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation
Everest Group | 2024
Ranked #13 in BPS Top 50
HFS Research |2024
Received recognition for innovative approach to customer experience with AI in EMEAL
Contact Center World | 2023
Best Contact Center — Mega, Americas
Contact Center World | 2023
Best Customer Service — Mega, Americas
CallMiner Listen | 2023
Customer-Focused Partner of the Year
Asset Based Solutions
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