BPS
We combine agentic AI, automation and data-driven insights to orchestrate seamless customer journeys across every touchpoint. From initial engagement to post-sale support, our solutions empower you to deliver personalized, efficient and consistent experiences that drive customer satisfaction and business growth.
Contact usBoost business performance, streamline operations and elevate service delivery with our tailored customer experience and interaction management solutions.
We help you stay ahead of market disruption by combining our deep domain expertise with cutting-edge technologies — including agentic AI, automation and analytics. Our approach empowers your organization to deliver exceptional support while optimizing resources and enabling teams to focus on what matters most.
Partner with us to develop a customer service strategy for frictionless interactions that create long-term value by driving customer loyalty, business agility and growth.
We work with you to develop seamless, personalized customer experiences tailored to your unique business goals. Combining strategic consulting with advanced digital technologies, we help enhance every touchpoint across the customer journey. Our approach is built on staying ahead of industry trends, anticipating future challenges and enabling you to drive sustainable growth and operational excellence through forward-thinking, AI-enabled solutions.
Our automated quality assurance (QA) solution has delivered measurable improvements for clients, including a 28% reduction in customer dissatisfaction, a 5% boost in customer experience and a 30% increase in sales. And our analytics solutions have been proven to enhance self-serve interactive voice response (IVR) systems, increasing containment rates by 67% and significantly improving customer satisfaction.
Our exceptional team spans 21 countries across six continents, providing both global scale and local relevance.
Using AI (including GenAI and agentic AI), machine learning and automation, we provide intelligent, efficient customer support. We’re committed to continuous improvement, evolving our solutions to reflect the latest industry trends and best practices.
Our industry-certified solutions help you establish a highly secure operating environment, safeguarding your data and protecting customer trust.
years in contact centers
global team members
interactions handled annually
established contact center seats
global data and AI innovation centers
countries and 20 languages supported
Elevate your contact center from assisted-first to AI-first, with agentic AI as the first line of defense and humans as experience enhancers.
Intelligently direct customers across voice, chat and digital channels, accelerating outcomes.
AI Agents resolve customer needs proactively, freeing humans to deliver higher-value experiences.
Empower every agent with AI-driven guidance, streamlined workflows and real-time insights.
This virtual coach guides agents with AI-driven prompts, knowledge and next best actions to enable faster, smarter resolutions.
Transform interaction data into predictive insights for CX-centric decisions that raise CSAT and NPS.
Reinforce organizational knowledge in real time to improve decision-making, resolutions and customer experiences.
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation
Everest Group | 2025
NTT DATA placed 4th in the Everest Group BPS Top 50™, BPS revenues and year-on-year growth
HFS Research |2024
Received recognition for innovative approach to customer experience with AI in EMEAL
Contact Center World | 2023
Best Contact Center — Mega, Americas
Contact Center World | 2023
Best Customer Service — Mega, Americas
CallMiner Listen | 2023
Customer-Focused Partner of the Year
Network Services
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