Customer Services and Interaction Management | NTT DATA

BPS

Customer Services and Interaction Management

We combine agentic AI, automation and data-driven insights to orchestrate seamless customer journeys across every touchpoint. From initial engagement to post-sale support, our solutions empower you to deliver personalized, efficient and consistent experiences that drive customer satisfaction and business growth.

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Redefine customer service with solutions powered by agentic AI

Boost business performance, streamline operations and elevate service delivery with our tailored customer experience and interaction management solutions.

We help you stay ahead of market disruption by combining our deep domain expertise with cutting-edge technologies — including agentic AI, automation and analytics. Our approach empowers your organization to deliver exceptional support while optimizing resources and enabling teams to focus on what matters most.

Partner with us to develop a customer service strategy for frictionless interactions that create long-term value by driving customer loyalty, business agility and growth.

A telemarketer is sitting at call center and having a phone call.

BPS

Reimagine your contact center

AI-powered. Human-centric. Future-ready.

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Why NTT DATA

We work with you to develop seamless, personalized customer experiences tailored to your unique business goals. Combining strategic consulting with advanced digital technologies, we help enhance every touchpoint across the customer journey. Our approach is built on staying ahead of industry trends, anticipating future challenges and enabling you to drive sustainable growth and operational excellence through forward-thinking, AI-enabled solutions.

Proven impact

Our automated quality assurance (QA) solution has delivered measurable improvements for clients, including a 28% reduction in customer dissatisfaction, a 5% boost in customer experience and a 30% increase in sales. And our analytics solutions have been proven to enhance self-serve interactive voice response (IVR) systems, increasing containment rates by 67% and significantly improving customer satisfaction.

Global reach, local expertise and continuous innovation

Our exceptional team spans 21 countries across six continents, providing both global scale and local relevance.

Advanced technologies

Using AI (including GenAI and agentic AI), machine learning and automation, we provide intelligent, efficient customer support. We’re committed to continuous improvement, evolving our solutions to reflect the latest industry trends and best practices.

Security at the core

Our industry-certified solutions help you establish a highly secure operating environment, safeguarding your data and protecting customer trust.

Our Impact

45+

years in contact centers

48K+

global team members

30M

interactions handled annually

600K

established contact center seats 

7

global data and AI innovation centers

21

countries and 20 languages supported

Agentic AI contact center solution

Elevate your contact center from assisted-first to AI-first, with agentic AI as the first line of defense and humans as experience enhancers.

Omnichannel services with AI-driven routing

Intelligently direct customers across voice, chat and digital channels, accelerating outcomes.

AI agents as the first line of defence

AI Agents resolve customer needs proactively, freeing humans to deliver higher-value experiences.

One Agent AI-powered desktop

Empower every agent with AI-driven guidance, streamlined workflows and real-time insights.

Voice-mining agent assist

This virtual coach guides agents with AI-driven prompts, knowledge and next best actions to enable faster, smarter resolutions.

SmartCX analytics AI Suite

Transform interaction data into predictive insights for CX-centric decisions that raise CSAT and NPS.

Retrieval-augmented generation for ongoing improvement

Reinforce organizational knowledge in real time to improve decision-making, resolutions and customer experiences.

Industry recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation

Everest Group | 2025
NTT DATA placed 4th in the Everest Group BPS Top 50™, BPS revenues and year-on-year growth


HFS Research |2024
Received recognition for innovative approach to customer experience with AI in EMEAL

Contact Center World | 2023
Best Contact Center — Mega, Americas


Contact Center World | 2023
Best Customer Service — Mega, Americas


CallMiner Listen | 2023
Customer-Focused Partner of the Year

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Transforming customer service with One Agent

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Use case guide: Autonomous customer engagement refines CX and reduces costs guide

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