Driving customer experience excellence with AI-powered contact centers
We support the transition of contact centers from on-premises to full or hybrid cloud architectures. Our workforce engagement solutions offer tools to enhance agent productivity and collaboration, while our AI stack enables personalized customer interactions with chatbots, GenAI, agent assist and process automation.
Why NTT DATA and Genesys
Global Elite Partner
With NTT DATA, you have access to the best skills, wherever you’re located.
solutions fit for purpose
Wherever you are on your CX roadmap, we have the solutions to fit —in the cloud, on-premises and as a hybrid model.
strategic vision
NTT DATA and Genesys have a strategic alignment, with joint executive engagement and ongoing investment in R&D.
and trusted capabilities
With over 150,000 seats deployed, NTT DATA has the largest base of Genesys customers, so you benefit from best practices in your own and adjacent markets.
Client success stories
Cloud
Reliable and innovative Genesys Cloud contact center for ORES’s Comnexio
NTT DATA migrated ORES to an open Genesys Cloud-based contact center that allows agents to respond to emergency and administrative requests from citizens while meeting strict regulations.
Read moreCloud
A modernized customer service platform in the cloud for SIXT
SIXT, one of the world’s leading providers of premium mobility services, enhanced the quality of their phone-based customer service by adopting a CX cloud solution from Genesys, implemented in partnership with NTT DATA.
Read moreCloud
Randstad Group Belgium connects customers and talent through a cloud-based communications platform
We completed a phased implementation in just 8 months to create a world-class contact center environment for Randstad. The cloud solution allows them to optimize the alignment between sales and costs models.
Read moreHighlights
Infrastructure solutions
How to modernize your contact center in 2026
We’re here to help!
Compose orchestrated CX leveraging the combined AI leadership of NTT DATA and Genesys.
