Driving More Value from Salesforce With NTT DATA | NTT DATA

Salesforce Alliance

Driving More Value from Salesforce With NTT DATA

Consultancy and services for Salesforce

What makes NTT DATA different from other Salesforce partners?  We have a distinctive productive model, extensive resources and skills, and a compelling value proposition characterized by responsibility, commitment, flexibility and ease of doing business. 

Thanks to NTT DATA’s global footprint and our vertical market focus, we can engage with clients in any location or industry to help them build, integrate, deploy and support Salesforce-based solutions efficiently and at scale. 

With more than 1,700 certifications, our professionals have the deep functional and technical expertise necessary to ensure your Salesforce implementation delivers your business goals. 

Their skills and synergies are harnessed through a Center of Excellence and a network of Competence Centers covering the full range of technical and functional specializations in the Salesforce ecosystem, including Marketing Cloud, Field Service Lightning, Commerce Cloud, Mulesoft, Tableau, Vlocity (Salesforce Industries), developments on Platform, and migrations to Lightning. 

NTT DATA was awarded the Global Salesforce Partner Innovation Award for Retail and Financial Services, and has been recognized by NelsonHall as a Leader in the Digital Transformation Capability market segment for Salesforce services.

SERVICE LINES

Advisory Services

Our business and technology consultants can design and develop the best strategy for business transformation using Salesforce and other software platforms, a strategy designed to achieve your desired outcomes with a migration plan that takes into account your current technology environment and roadmap.

Implementation & Integration

We have expertise implementing and integrating advanced solutions using one or more Salesforce Clouds, including Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud, and we have the deep sector experience to build industry-specific solutions using Financial Service Cloud, Nonprofit Cloud and other Salesforce vertical offerings.

Customer Engagement and Experience

Our customer experience designers help you put your customers at the center of your business using Salesforce platforms to create and optimize an end-to-end customer experience that is truly differential for an era in which competition is just one click away and so digital CX is more important than ever.

Managed & Support Services

As a next-generation digital service provider, NTT DATA can ensure your Salesforce solution keeps operating at its best and we can evolve it to adapt to changing needs in areas such as sales, marketing and customer service. We have an extensive track record managing and supporting IT systems using offshore, nearshore and on-site capabilities.

SELECTED SOLUTIONS

Banking

Our Customer Engagement Platform for Corporate and Investment Banking helps manage customer relationships in wholesale banking, where interactions are complex and of high value, while our Digital Workplace for Retail Banking solution, based on Salesforce modules for Sales, Service and Financial Services, gives retail banks a 360-degree view of customers.

Global Insurance Digital Platform

GIDP is a global, cloud-based platform that supports the full spectrum of life insurance and annuity operations, such as new business services, policy administration, claims and other back-office functions. Its modern, scalable PaaS architecture gives insurance companies the flexibility and agility they need to adapt to changing business needs.

Telecoms

Our Sales Process for Telecoms offering, based on Sales Cloud, helps CSPs in the digital transformation of their sales processes in areas such as the pre-sales and care model for large accounts, the management of private campaigns, and retail service models. It can also integrate with acceleration tools offered by Communication Cloud by Vlocity.

Utilities

Leveraging our knowledge of Salesforce and our sector-specific experience of the B2B and B2C power markets, we have developed an easy-to-use system, Retail Process for Power, to allow sales teams to handle complicated sales processes associated with energy products quickly and intuitively.

Manufacturing & Automation

The Automotive Customer Engagement Platform is an end-to-end solution for automating communications with customers during the sales, aftersales and loyalty business processes through the natural life cycle of a vehicle, and supporting commercial actions to keep customers engaged.

Logistics in a Box

NTT DATA has developed a logistics industry template for the Salesforce Service Cloud to allow logistics operators to access all relevant customer data from a central console. It expands on the standard functionality with industry-specific objects such as shipment, shipment item, transport plan and schedule itinerary item.