Drive business outcomes across your multivendor IT estate
IT leaders face mounting pressure to deliver more with fewer resources. Ensuring uptime is no longer a differentiator — it’s merely the baseline. For years, enterprise IT teams have been stuck in a reactive break/fix support — fixing issues after they arise, scrambling to maintain infrastructure and ensure compliance, and struggling to extract true value from their technology investments.
NTT DATA's Software-defined Infrastructure (SDI) Services break this cycle. Reimagined as agentic service management built with human and AI employees, SDI Services boosts efficiency, utilization and business outcomes. We redefine the way you navigate the complexities of multivendor hardware and software infrastructure.
Beyond lights-on: Our outcomes-driven approach
We see uptime as just one piece of the puzzle. With our agentic AI-first approach, we help organizations migrate from traditional lights-on support to AI-powered services that focus on delivering key business outcomes — such as infrastructure availability, risk reduction, sustainability and cost optimization. We leverage telemetry data to combine service level agreement measures with utilization level and value level agreements.
Service level agreement (SLA)
Guarantees the performance and reliability of your multivendor infrastructure.
Utilization level agreement (ULA)
Optimizes IT resource usage through software license analysis and identifies cost-reduction opportunities.
Value level agreement (VLA)
Focuses on business-driven KPIs such as productivity gains and progress toward sustainability goals.
AI agents in action
Our conversational AI agents offer actionable intelligence for smarter decisions.
AI SDI Coach
Unlock efficiency and sustainability insights prioritized by business impact.
AI Licensing Agent
Gain a comprehensive view of license usage to increase consumption and adoption.
AI Client Success Manager
Access infrastructure performance insights, including sentiment trends, experience scores and more.
AI Technical Account Manager
Track outcome success metrics to ensure continuous improvement.
AI Service Delivery Manager
Reduce mean time to repair (MTTR) and incident recurrence using trend insights.
An executive guide to sustainability insights for IT infrastructure
Embedded within NTT DATA’s SDI Services, Sustainability Insights delivers unified ESG intelligence across complex, multivendor environments. Gain real-time visibility into your organization’s carbon footprint, ensuring compliance with sustainability reporting frameworks. Receive asset lifecycle planning recommendations through a sustainability lens.
Key platform features
Multivendor integrations
Gain a unified, omnichannel view of licenses and assets across your multivendor ecosystem with prebuilt OEM API integrations.
Benchmarking Insights
Compare performance with 6,000+ clients using peer data on EoX (end-of-support or end-of-life) and compliance posture.
Sustainability Insights
Get unified ESG intelligence across your IT to drive environmental impact and compliance reporting.
Predictive EOS/LDOS
Stay ahead of end-of-support and last-day-of-support risks with expert reviews and action plans.
Outcome governance
Track progress through shared Outcome Success Plans (OSP) and quarterly strategic reviews.
Mobile experience
Raise tickets from anywhere, anytime, with real-time updates and case management on the go.
Why NTT DATA
excellence
The only partner delivering full-stack IT and network modernization for accelerated AI transformation.
24×7 support in 14 languages, with expertise across 50+ technologies.
client success
Trusted by 6,000+ organizations worldwide for IT operations.
at scale
Our AI-powered platform manages 10M+ configuration items and devices, delivering proactive and efficient operations.
Our service options
SDI Plus
Unified visibility with license optimization, lifecycle risk insights and expert support to run reliable operations.
SDI Premium
Extend SDI Plus with predictive insights, proactive compliance, guided adoption and a dedicated client success manager driving outcomes.
One EA Services
Unlock more value from enterprise agreements by aligning telemetry data for technology adoption, consumption and outcomes.
Case studies
Infrastructure solutions
WWK Versicherungen
WWK converted their entire software licensing environment to a subscription model. Their new Cisco Enterprise Agreement is a licensing solution that provides better flexibility and cost efficiency.
WWK case study
AXA
AXA Luxembourg deployed a hyperconverged infrastructure with NTT DATA, boosting performance and enabling digital transformation.
AXA case study
HEINEKEN
HEINEKEN relocated shared services and transitioned its contact center to the cloud, enhancing employee collaboration and work–life balance.
WWK case study
Webinar: The CIO Agenda: Maximizing technology investments
Is your tech stack fueling growth or quietly draining value? Global IT leaders unpack how to turn underused software and aging hardware into strategic assets. This fast-paced session delivers real-world insights for CIOs navigating complexity, cost and innovation pressure.
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How can we help you?
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