Migrate to modern CX
When your contact center is central to your customer experience (CX) strategy, delivering high-quality interactions at scale is critical. Our Managed CX Services enable intelligent, agile, outcome-driven CX with simplified transitions, less risk and faster value.
From advisory to continuous support, we ensure seamless integration and long-term performance with deep AI, automation and design expertise.
Our partnership and collaboration with leading technology vendors — including AWS, Microsoft, Genesys, Nice and Cisco — provides scalable, secure and composable solutions that drive innovation, agility and operational excellence.
End-to-end service lifecycle
Our platform-based CX management improves CX by pairing expert skills with intelligent automation, supported by proactive assurance testing.
Continuous improvement and innovation
Deliver exceptional CX with our deep expertise, which gives your organization the skills, tools and strategic consulting you need to adapt to changing expectations.
Proactive CX management
We streamline customer interactions by proactively identifying issues through automated testing of platform availability, contact center functionality and call quality.
Leverage our agile CX practice
We employ agile methodologies to dynamically allocate resources, rapidly deliver on backlog priorities and continuously evolve your CX environment.
We make an impact where it counts
CX partner recognition
Highest level of Partner recognition designation
CX and contact center solutions and services
We’re experts in designing, building and operating innovative customer management and contact center solutions.
Global CX clients
We fully support 2,100 CX clients, with over 100,000 seats globally.
reach
Our CX services are consistent and scalable on a global scale.
Case studies
Capitec’s contact center takes to the cloud with Amazon Connect
NTT DATA migrated two critical call centers — supporting over 600 agents — in just five days, with extensive platform integrations, agent training and improved monitoring and visibility.
Read more
A modernized contact center paves the way for success
We implemented Genesys Cloud CX with MCX to centralize CX management, route inquiries by brand and enable performance tracking against SLAs across channels.
Read moreIndustry recognition
ISG | 2025
NTT DATA named a Leader in GenAI services
HFS Research | 2025
NTT DATA named a generative enterprise services Leader for a second time
Our services
Advisory services
Empowers clients to transform CX by adopting experience-centric strategies that drive outcomes, boost customer loyalty and unlock long-term value.
Implementation services
Fully comprehensive, end-to-end, project-based implementation services, from assessment to planning, testing, integrations, onboarding and transitions.
Managed services
Bridge the skills, knowledge and capability gaps to meet your CX management needs and exceed customer expectations in a highly competitive landscape.
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Book a consultation with one of our experts
Ready to take the next step? Discover how NTT DATA’s Managed CX Services can accelerate your CX journey. Book your consultation today!
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