Deliver a connected customer experience
Experience the future of customer engagement with transformative services that elevate every interaction. Our Omnichannel Experience service delivers personalized, seamless journeys across all digital touchpoints, while our modern Contact Center solutions empower your business with agility and scalability. Together, they create a harmonious, customer-centric ecosystem that helps you meet — and exceed — dynamic customer expectations to drive loyalty and growth.
Contact Center
A modern contact center frees your organization to operate with an agile, scalable and consumption-based model. This enables you adopt the latest technology to respond to modern customer expectations. Our contact center development model and strategic partnerships with leading technology providers enable a connected experience, wherever your customers are.
Omnichannel Experience
Transform how you interact with your customers and make every connection on every channel personalized and memorable. Our Omnichannel Experience services help you create seamless integration across all platforms, from web and mobile apps to kiosks and IoT devices, to ensure highly contextualized digital experiences. By harnessing advanced analytics and AI-driven technologies, we enable you to tailor interactions and delight your customers across their entire journey.
Our approach
We work with you to achieve the best outcomes from your contact center solution
CX and Digital Products
Increase customer focus
Enhance customer engagement and experience through omnichannel customer journey management, providing the contact-center channels your customers need.
CX and Digital Products
Future-proofed CX
Cloud-deployed services enable the rapid trialing and rollout of the latest capabilities available, without costly upgrades.
CX and Digital Products
Accelerate and innovate
Quickly meet changing business demands and customer needs with an end-to-end managed solution from one source, ensuring agility and scalability.
CX and Digital Products
Value-driven services
Accelerate customer value while reducing costs by moving to a consumption-based CX solution and eliminating legacy equipment and maintenance.
CX and Digital Products
Empower employees
Deliver smarter engagements and better outcomes by providing employees with the tools, processes and intelligent technology that enable consistently high-quality interactions.
Our Impact
clients managed with over 100K seats
years delivering contact center-as-a-service (CCaaS)
years delivering expert insights with our Global CX Benchmarking
customer engagements enabled each year
Case Studies
CX and Digital Products
EBTS Pro Assist
Serving customers faster and more effectively through a single cloud-based Genesys contact center platform.
Read the case study
CX and Digital Products
New South Wales Department of Communities and Justice
Enabling critical services for people in need with deployment of a new contact center and an optimization platform.
Read the case studyAwards and recognition
Everest Group | 2024
Major Contender, Enterprise Immersive Experience Services PEAK MATRIX® Assessment 2024
ADI Compasso d’Oro Award | 2024
NTT DATA and ACEA win the prestigious Compasso d'Oro award for design of a sustainable water management system built for a more ecofriendly future.
The Forum for Public Administration in Italy | 2024
NTT DATA was recognized for the UNICA National School Program experience design at the PA FORUM 2024
Cannes Lions | 2024
NTT DATA sponsored the 2024 Young Lions Competitions
Latest Insights
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